At Rodcem, we have set up service points all over Bangladesh, run by our network of local agents who act as distributors of our products. These agents pay a monthly subscription fee to be part of our network and enjoy the benefits of our corporate pricing.
However, we reserve the right to cancel any agent's membership if they violate any of our terms and conditions, including but not limited to engaging in fraudulent or unethical business practices, misrepresenting our products or services, or failing to meet our standards of customer service.
We take the selection and management of our agent network very seriously, and we work hard to ensure that all of our agents are fully qualified and committed to upholding our values and delivering a high-quality customer experience.
USER POLICY
Welcome to Rodcem.com, the online platform for building construction materials and services. We strive to provide you with the best possible experience on our website. To ensure that everyone can use our website safely and effectively, we have established a user policy that all users must follow.
By using Rodcem.com, you agree to comply with our user policy, as well as our terms and conditions and privacy policy. If you do not agree with any of these policies, you should not use our website.
USER CONDUCT
When using Rodcem.com, you must:
- Provide accurate and complete information about yourself and your transactions.
- Use our website only for lawful purposes and in accordance with our policies.
- Respect the intellectual property rights of others.
- Refrain from spamming, hacking, or engaging in other disruptive activities.
- Comply with all applicable laws and regulations.
- Be respectful of other users and refrain from any abusive, discriminatory, or harassing behavior.
- Keep your login credentials confidential and secure.
USER CONTENT
By using Rodcem.com, you agree to comply with our policies regarding user-generated content, including:
- Only posting content that you have the right to use and distribute.
- Not posting any content that is illegal, defamatory, or violates the rights of others.
- Granting us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, copy, modify, distribute, and display any user-generated content.
- Acknowledging that we have the right to remove any user-generated content that violates our policies.
DISCLAIMER
We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. You use our website at your own risk.
CONTACT US
If you have any questions or concerns about our user policy or our website, please contact us at
support@rodcem.com.
Local Agent Policy:Thank you for your interest in becoming a local agent for Rodcem! Our company strives to provide the best possible service to our customers all across Bangladesh, and our network of local agents plays a key role in this effort. Please read the following policy carefully before you decide to join us as a local agent:
Registration and Subscription Fees:
To become a local agent for Rodcem, you will need to pay a one-time registration fee of BDT 10,000. This fee is non-refundable and covers the cost of processing your application and setting up your agent account. Once you have registered, you will need to pay a monthly subscription fee to continue enjoying our services. The amount of the subscription fee will be communicated to you at the time of registration, and is subject to change at the discretion of Rodcem.
Office Setup:
As a local agent, you will be required to set up an office in your local area for the purpose of using Rodcem's services. This office should be easily accessible to customers, and should have adequate space and resources to carry out your operations as an agent. You will be responsible for all costs associated with setting up and maintaining your office.
Cancellation of Agentship :
Rodcem reserves the right to cancel your Agentship at any time, without prior notice or explanation, if we believe that you have violated any of the terms of this policy or engaged in any fraudulent or unethical conduct. In the event of cancellation, you will not be entitled to any refund of your registration or subscription fees.
Confidentiality:
As a local agent for Rodcem, you may have access to confidential information about our company and our customers. You agree to keep all such information confidential and not to disclose it to any third party without our express written consent.
Code of Conduct:
As a local agent, you are expected to conduct yourself in a professional and ethical manner at all times, and to represent Rodcem in a positive and respectful manner. You agree not to engage in any conduct that may damage our reputation or that of our customers, or that may violate any laws or regulations in Bangladesh.
By joining Rodcem as a local agent, you agree to abide by the terms of this policy and to comply with all applicable laws and regulations in Bangladesh. We look forward to working with you to provide the best possible service to our customers!
Expert Profile Policy
As an expert on our platform, you can create a profile to showcase your skills, experience, and portfolio, and receive orders from customers and agents. Here are some guidelines to follow when creating and managing your profile:
As an expert on our platform, you can create a profile to showcase your skills, experience, and portfolio, and receive orders from customers and agents. Here are some guidelines to follow when creating and managing your profile:
- Accurate and Complete Information: Your profile should include accurate and complete information about your professional background, skills, services, and portfolio. Don't make false or misleading claims or misrepresent your qualifications.
- Professional Appearance: Your profile photo, cover image, and other visuals should be professional, relevant, and appropriate for your field. Avoid using offensive, copyrighted, or low-quality images.
- Respectful and Honest Communication: When communicating with customers and agents, be respectful, honest, and professional. Don't use offensive or abusive language, harass or discriminate against anyone, or engage in fraudulent or unethical behavior.
- Timely and Quality Delivery: When accepting orders, deliver your services in a timely and professional manner, and meet the quality standards agreed upon with the customer or agent. Don't delay or cancel orders without a valid reason, or provide substandard or plagiarized work.
- Protect Confidentiality and Intellectual Property: Respect the confidentiality and intellectual property rights of customers and agents, and don't disclose or use their information or work without their consent or proper attribution. Similarly, protect your own intellectual property rights and don't infringe on others' rights.
- Comply with Laws and Regulations: Follow all applicable laws, regulations, and industry standards related to your field, including those related to licensing, taxes, privacy, and data protection. Don't engage in illegal or unethical activities, or promote such activities on our platform.
- Cooperation with Rodcem: Cooperate with Rodcem and its staff in resolving any disputes, issues, or violations related to your profile or services. Comply with our policies, terms of service, and community guidelines, and don't engage in any activity that may harm or undermine the platform or its users.
By creating and managing your profile on our platform, you agree to comply with this policy and all other applicable policies and terms of service. Rodcem reserves the right to suspend or terminate your profile or services at any time for violating this policy or any other policy or law. We also reserve the right to update or modify this policy at any time, so please check it periodically for changes. If you have any questions or concerns about this policy, please contact us.
Company Profile and Product Policy
We offer a marketplace for building construction experts and a platform for building materials providers. As a registered company on our platform, you can create and update your company profile and add your products with corporate pricing.
Order Management
Once a registered agent places an order through our platform, the order will be delivered to the agent's address by the company. The company is responsible for timely and accurate delivery of the order. If there is a delay or an issue with the order, the company is required to inform the agent and Rodcem customer support immediately.
Product Pricing Policy
The company is obligated to offer corporate pricing for their products on our platform. The corporate price should be lower than the market price for the same product. If there is a change in the pricing policy, the company must inform Rodcem customer support and its agents immediately.
Product Availability
The company should ensure that the products listed on the platform are in stock and available for delivery. If a product is out of stock, the company must update the product listing and inform its agents and Rodcem customer support immediately.
Company Profile Policy
The company profile should be updated regularly with relevant information about the company and its products. Any misleading or false information will lead to immediate termination of the company's registration on our platform.
Conclusion
We believe that the above policies will ensure a smooth and efficient working relationship between the registered companies, agents, and Rodcem. If you have any questions or concerns, please feel free to contact our customer support team.
